How do I return an item?

If you are not completely satisfied with the quality of our products, here's what you should do: 
  • Contact Customer Care at 903-509-4500 to get a Return Number 
  • Circle the product(s) on the sales invoice and include the Return Number Customer Care provides 
  • Send the item(s) back to us with its original packaging, accessories and the sales invoice to the address provided by the Customer Care Professional. 
  • For your protection, please use UPS, Fed-Ex or Insured Parcel Post for shipment. 
 If you desire, please let us know why you're returning the item(s) so we can continue to provide the best service and products. We will issue a full refund to your SWMetal.com account for the price of any returned item that is in its original packaging and is in good condition. Please note: All returns are subject to a 25% restocking fee, unless it is due to an error on our website or is received damaged/defective. Most products have a 30 day return guarantee. Contact the Customer Care Department at 903-509-4500 from 9:00 am to 5:00 pm Monday to Friday, Central Standard Time. Or contact Customer Care via email at info@swmetal.com